Thursday, June 24, 2010

My iPhone 4 experience, a failure for AT&T.

This morning I got up early and set out for the AT&T store to purchase the new iPhone 4. Here is the horror story of my experience.

Rewind in time to June 15th, I arrived at the store that morning to try and Pre-Order an iPhone 4. I was told by the salesman that the Pre-Order system had crashed and it wasn’t possible to order at that time. He took my name and number and said he would Pre-Order it for me as soon as the system came back up.

Fast forward to about June 21st when the salesman called my cell and told me the system was back up, however halfway through the conversation the Pre-Order system crashed again! The salesman told me to come to the store bright and early on June 24th, launch day, and buy one.

So flash forward to this morning, I am waiting outside the AT&T store, the man opens the door, all of those waiting come in to find…The same sales guy who I had been dealing with tell us that the store DIDN’T HAVE ANY iPHONE 4 IN STOCK!!!

“Are you kidding!” We all said. I was upset, because this whole thing has been an AT&T blunder from the beginning. The sales guy could have been good enough to call me the day before and tell me not to waste my time, however it seems that courtesy would have been a waste of his.

Those of us who didn’t leave in frustration went inside to check out the two demo phones on display. They worked great on their own, the speed, function, and display are amazing. Being that there were two phones, we tried to make a Facetime call, but it didn’t work. We asked the sales guy who had given us enough bad news already that day and he said that their WiFi network that AT&T setup doesn’t allow for the Facetime calling…WHAT! This doesn’t bode well for AT&T, one of the best new features about the iPhone 4 can’t even be demonstrated at the STORE THAT SELLS IT?

So, in the end I walked back to my car without an iPhone 4, disappointed that the store didn’t even have the decency to put out an email, notice on its website, or even have someone at the store early to inform those of us who waited so long, then didn’t even have things set up properly to demo the phone. What a waste.

Apple needs to get away from AT&T as its sole provider of the phone, bring on Verizon, I would switch in a heart beat.

1 comment: